We build two things: an AI live chat that handles customer questions on your website in real time, and an AI email system that drafts or sends replies across every inbox. Both trained on your data, your tone, your rules.
Free ConsultationEmail automation uses AI and workflow tools to manage your email communication automatically. This goes beyond basic autoresponders — it includes reading and categorising incoming emails, drafting contextual replies, sending personalised follow-up sequences, and routing messages to the right team member. Modern email automation powered by AI can understand the intent behind messages and respond appropriately based on your business rules and tone of voice.
Email automation is ideal for businesses that handle high volumes of customer enquiries, run outbound sales campaigns, or need consistent follow-up sequences without relying on individual team members to remember every email.
The same questions land every day. Order status, refund requests, pricing queries. Your team knows the answer, but finding the info and typing the reply still takes time.
Customers wait hours for simple answers while your team manually checks different systems.
Every ticket costs time and money. As volume grows, you hire more or let response times slip.
Generic chatbots don't know your products or policies. They give vague answers that frustrate customers.
Most tools just reply. They can't cancel an order, process a refund, or check stock. Your team still does that manually.
We don't just build one chatbot and call it done. We give you two systems that cover every channel your customers use. Live chat for instant answers, and email AI for your inbox.
A chatbot on your website that actually knows your business. It looks up orders, answers pricing questions, processes requests, and hands off to a real person when it needs to, all in real time.
Your customers reach out in different ways. The AI uses the same company knowledge and tone everywhere.
A chatbot on your site that handles common questions instantly. Looks up orders, explains services, answers pricing queries, and hands off to a real person when needed.
Incoming tickets get read, categorised by type, prioritised by urgency, and responded to automatically. Complex ones get flagged for your team with full context.
DMs on Facebook and Instagram get answered using the same knowledge base as every other channel. Same tone, same accuracy. No more leaving messages on read.
Every incoming email gets read, matched against your company data, and replied to. Either automatically or as a ready-made draft your team can review and send. Works with Gmail, Outlook, and shared inboxes.
A real enquiry comes in. The AI reads it, checks your company data, and drafts a reply. Your team can send it as-is or tweak it first.
Both use the same AI engine and company data. The only difference is how much control your team keeps.
Every incoming email gets read, understood, and replied to. Automatically. The AI pulls the right info from your company data and sends the response, day or night, any volume.
Best for businesses with high volumes of routine enquiries where speed and consistency matter most.
AI writes the reply and drops it into your inbox as a draft. Your team reviews it, makes any tweaks, and hits send. Way faster than writing from scratch, full control over what goes out.
Works inside Gmail, Outlook, and shared inboxes. Turn draft mode on or off per inbox whenever you want.
From your company data to the final reply. Switch between modes to see the difference.
Both live chat and email use the same engine. We train it on your products, pricing, policies, and tone of voice, so every response sounds like it came from your team.
Based on typical customer service volumes, here's how AI distributes the workload. The vast majority never needs a human.
Before we go live, we build a detailed customer datasheet with you. Pricing, products, policies, FAQs, tone of voice, escalation rules. Everything the AI needs to represent your business properly.
Replies stay grounded in your approved info, whether it's sending automatically or preparing drafts for your team.
Replies are built from your approved content. Fast answers that still sound informed and consistent.
We shape the AI around your communication style so every reply sounds like it came from your team.
Update the datasheet and the AI picks up the new info straight away. No retraining needed.
Anything outside the datasheet gets flagged and sent to the right person with the context they need.
Connects straight to your existing tools. No migration, no disruption. Each integration is set up around how your business already works.
Click any integration below to see how it connects.
We connect through secure OAuth, no passwords stored. The AI reads incoming emails, applies your label and folder logic, and either sends replies or drops them into drafts from your address. Works with shared inboxes, aliases, and Google Groups.
Full integration through the Microsoft Graph API. Handles shared mailboxes, distribution lists, and delegated access. Meeting requests, calendar events, and ready-made draft replies all fit into the same setup.
Every email gets logged against the right contact and deal. Deal stages update based on reply content, new contacts get created for unknown senders, and your pipeline stays tidy without manual data entry.
Email events can trigger actions across your full stack. Slack alerts, Notion entries, invoices, team handovers. Inbound emails can also kick off follow-up sequences automatically.
Email automation uses AI and workflow tools to handle your email communication automatically. This includes reading and categorising incoming emails, drafting replies, sending follow-up sequences, and routing messages to the right person — all without manual effort.
Yes. We can set it up to draft replies for your approval (human-in-the-loop) or send them automatically for routine queries. You choose the level of control for each type of email.
No. We train the AI on your tone of voice, previous emails, and brand guidelines. The emails it generates sound like they came from your team, because they're based on how your team actually writes.
We integrate with Gmail, Google Workspace, Outlook, Microsoft 365, and most major email marketing platforms. We connect via secure OAuth — no passwords stored.
A basic email automation system can be live within 1-2 weeks. More complex setups with multiple sequences, CRM integration, and conditional logic typically take 2-4 weeks.
Book a free audit and we'll show you how AI can handle your emails, chats, and tickets automatically.
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