We build AI that replies to your customers across email, live chat, and support tickets. It knows your products, pricing, and policies because we train it on your data. Your team steps in when they're needed, not for every message.
Free ConsultationWatch the AI process a real customer request, take the action, and reply. No human needed.
Most support teams are buried in the same questions every day. Where's my order, can I get a refund, how do I change my password. Your team knows the answer, but finding the info and typing the reply still takes time.
Customers wait hours for answers to "where's my order?" while your team manually looks things up across different systems.
Every ticket handled manually costs time and money. As volume grows, you either hire more people or let response times slip.
Generic chatbots don't know your products, pricing, or policies. Without your actual data, they just give vague answers that frustrate people.
Most tools can only reply. They can't actually cancel an order, process a refund, or check stock. Your team still has to do that bit manually.
We connect your AI to your real data — orders, products, pricing, policies, CRM. It doesn't just reply. It looks things up, processes requests, and handles tickets from start to finish.
Your customers reach out in different ways. The AI uses the same company knowledge and tone of voice everywhere.
Reads incoming emails, matches them against your company data, and either sends a reply automatically or drops a draft into your inbox for your team to review. Works with Gmail, Outlook, and shared inboxes.
A chatbot on your website that handles the most common questions instantly. It can look up orders, explain your services, answer pricing questions, and hand off to a real person when it needs to.
Incoming tickets get read, categorised by type (billing, tech, general), prioritised by urgency, and responded to automatically. Nothing sits in a queue unanswered. Complex ones get flagged for your team.
DMs on Facebook and Instagram get answered using the same knowledge base as every other channel. Same tone, same accuracy, but on the platforms your customers actually use. No more leaving messages on read.
Both options use the same AI engine and the same customer datasheet. The only difference is how much control you want your team to keep.
AI handles emails, chats, and tickets automatically. It reads every incoming message, works out what the customer needs, pulls the right info from your datasheet, and responds across whichever channel they used.
Great for businesses that get a high volume of routine enquiries across multiple channels where speed and consistency matter most.
For teams that want to move faster without giving up control. AI prepares responses across all channels — emails, chat replies, ticket responses — then queues them for your team to review and send.
Works inside Gmail, Outlook, your chat platform, and your ticketing system. You can turn draft mode on or off per channel whenever you want.
From your company datasheet to the final reply, here's how it all moves. Switch between modes to see the difference between auto-sending and draft mode.
Based on typical customer service volumes, here's how AI distributes the workload. The vast majority never needs a human.
Our email automation connects straight to your existing tools. No migration, no disruption. Each integration is set up around how your business already works.
Click any integration below to see how it connects and what it can do for your workflow.
We connect through secure OAuth, no passwords stored. The AI reads incoming emails, applies your label and folder logic, and either sends replies or drops them into drafts from your address. It works with shared inboxes, aliases, and Google Groups straight away.
Full integration through the Microsoft Graph API. Handles shared mailboxes, distribution lists, and delegated access. Meeting requests, calendar events, and ready-made draft replies all fit into the same setup. No extra add-ins needed.
Every email, sent and received, gets logged against the right contact and deal. Deal stages update based on reply content, new contacts get created for unknown senders, and your pipeline stays tidy without anyone doing data entry.
Email events can trigger actions across your full stack. Slack alerts, Notion entries, invoices, handovers for your team. Inbound emails can also kick off follow-up sequences automatically when it makes sense for your workflow.
Before we go live, we work with you to build a detailed customer datasheet. It's a structured doc with everything the AI needs to represent your business properly. Pricing, products, policies, FAQs, tone of voice, escalation rules, the lot.
That means replies stay grounded in your approved info, whether the system's sending automatically or preparing drafts for your team.
Replies are built from your approved content. Fast answers that still sound informed and consistent.
We shape the AI around your communication style so every reply sounds like it came from your team.
Update the datasheet and the AI picks up the new info straight away. No complicated retraining needed.
Anything outside the datasheet gets flagged and sent to the right person with the context they need.
A real enquiry comes in. The AI reads it, checks your company data, and drafts a reply. Your team can send it as-is or tweak it first.
Book a free audit and we'll show you how AI can handle your emails, chats, and tickets automatically.
Book your free auditOr email us directly: service@autoeight.ai